Please complete the cancellation procedure on My Page. After that, please send back the WiFi router・USB cord・Adapter to our office. Once the device arrives back, you can request for the deposit refund and we will transfer the deposit to your designated bank account. (In cases where the wifi router sustains damage, we will deduct the damage cost directly from the deposit)
Customer will bear the delivery fee.
Termination month will be decided based on the time when we received your termination request.
a. Termination request received from 1st – 24th → Contract ends that month.
b. Termination request received from 25th – end of the month → Contract ends at the last day of the following month.
Regardless of the date when the termination request is made, *Basic fee* and *Monthly usage fee* will still be calculated until the end of the month when the contract ends.
You need to complete all your pending payments in order to terminate your contract.
Return address: 〒600-8815
Room 213, Building #6, Kyoto Research Park,
93 Chudoji Awatacho, Shimogyo-ku, Kyoto 600-8815,
Japan JP-Mobile Ltd.