Customer Support

Whether you are existing users of JP Smart SIM or you are still considering our service,
please feel free to contact us for any questions.

Q&A・Frequently Asked Questions

Q&A・Frequently Asked Questions

Frequently asked questions Please select a topic you want to know about.

JP Smart SIM
JP Smart WiFi
10 min Free Call
Settings

Settings

APN settings and IP PHONE(phone call application) settings

Inquiry Form

Inquiry Form

Please fill out the inquiry form to contact us if you cannot have your problem solved by the” Q&A・Frequently asked questions” section

User Support

User Support

For our current users, if you have any inquiries, feel free to contact our Customer Support center through either Messenger and Wechat by logging in to Mypage.
Customer Support Time: 10:00~18:00(except for Golden week,Obon and New Year’s Day).
※There can be delay during peak times so we hope for your understanding.

JP Smart SIM Frequently Asked Questions

Frequently Searched For Keywords

APN settings | Coverage Area | SmartPit Payment | PickUp | Phone call application settings

Setting・Specifications

APN setting
How large is the data coverage area?
What is the data transmission speed?
Is there any usage restriction?
Is there any data throttling policy?
Is tethering possible?
What type of SIM card should I select?
Can I use Global IP?
How long after recharging my data plan can I continue accessing the Internet again?
What kind of devices are compatible with your SIM card?
What is APN setting?
Can I use the SIM card in other countries?

Pickup・Return

Is overseas shipping available?
Can I receive the SIM card at my friend's place in Japan?
Where can I receive the shipped device?
Can I change the shipping address after placing my order?
Is it possible to track SIM card shipment?
When will the SIM card arrive at my address?
I don't know how to return the SIM card.
Is it necessary to return the SIM card?

Payment

Would I have to pay my monthly fee even if I'm not using it?
Even though I did not send any SMS to overseas numbers, I was still charged with some overseas transmission fees.
What payment methods are available?

Do I need to pay the SMS basic fee every month?
Can you give me the details of the fees I need to pay in the first place?
What are the first month fees that go free of charge?

Application ・Contract

How many days in advance of my day of usage should I make an order?
Can I change my SIM plan?
Do I have to set-up my device again after changing my SIM plan.
Can I register for multiple devices as a single user?
What are coupon codes?
Can JP Smart users make free calls to 10min Free Call users?
What are identity verification documents?
How can I end the contract?

Other questions

Can I check the status of my data usage?
Can unused data be brought over to next month use?
Can I make and receive phone calls?
What should I do when the device is malfunctioning?
What are the call rates?
What should I do when the device is lost?
I don't know the user ID and password for the voice call app - Basix.
I can not make outgoing calls because the balance is insufficient.
About recharging
What should I do when I forgot the password for Mypage?

10min FreeCall frequently asked questions

Setting・Specifications

APN setting
How large is the data coverage area?
What is the data transmission speed?
Is there any usage restriction?
Is there any data throttling policy?
Is tethering possible?
What type of SIM card should I select?
Can I use Global IP?
What kinds of devices are compatible with JP's SIM card?
What is APN setting?
Can I use the SIM in other countries?

Pickup・Return

Is overseas shipping available?
When is the delivery?
Where can I receive the SIM card?

Can I change the shipping address after placing my order?
Is it possible to track shipment?
I don't know how to return the SIM card?
Is it necessary to return the SIM card?

Payment

Would I have to pay my monthly fee even if I'm not using it?
What payment methods are available?

Do I need to pay the SMS basic fee every month?

Application ・Contract Termination・Plans

Can I apply for multiple devices as a single user?
What are coupon codes?
Can I register for multiple devices as a single user?

Other questions

Can I check the status of my data usage?
Can unused data be brought over to next month use?
Is it possible to recharge to continue using?
Can I make and receive phone calls?
What are the call rates?
Can I change my plan?
What should I do when the device is malfunctioning?
What should I do if the device is lost?

JP Smart Wifi frequently asked questions

Setting・Specifications

Are there any settings required for JP Smart Wifi?
What is the coverage area of JP Smart WiFi.
How fast is the data transmission speed?
Is there any usage restriction?
Can I use the device in other countries?

Pickup・Return

Is overseas shipping available?
When is the delivery?
Where can I receive the shipped device?
Can I receive the device at my friend's place in Japan?
Can I change the shipping address after placing my order?
Can I track shipment of my device?
When will the shipped device arrive at my address?
I don't know how to return the device?
Is it necessary to return the device?
Will I receive my deposit amount after having cancelled the contract and returned the device?

Payment

Would I have to pay my monthly fee even if I'm not using it?
What are the payment methods?

Application ・Contract Termination・Plans

Can I change my plan?
What are coupon codes?

Other questions

Can I check the status of my data usage?
Can unused data be brought over to next month use?
What should I do when the device is malfunctioning?
What should I do when the device is lost?